When We Are Closed
Outside of normal surgery hours emergency cover is provided by BADGER (Birmingham and District General Practitioner Emergency Rooms). The service is staffed by local GP's and has a base at Whittall Street and Birmingham Heartlands Hospital.
To contact BADGER please call 0121 766 2100. You will either be given advice or asked to attend the treatment centre. Home visits will also be made if your condition warrants it.
Patients can also attend the following local facility:
Birmingham NHS Walk-in Centre, Lower Ground Floor, Boots the Chemist, 66 Hight Street B4 7TA. Telephone 0121 255 4500. The centre offers a nurse led triage system and provides links to other services.
NHS 111 when its less urgent than 999
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre , a community nurse, an emergency denist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance , they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.