Noticeboard

June Bank Holiday Opening Hours:

GREEN LANE & SHELDON SURGERY

BANK HOLIDAY JUNE 2022

DAY

DATE

OPENING TIME

PHONE LINES

MONDAY

30.05.2022

AS NORMAL

AS NORMAL

TUESDAY

31.05.2022

AS NORMAL

AS NORMAL

WEDENESDAY

01.06.2022

AS NORMAL

AS NORMAL

THURSDAY

02.06.2022

CLOSED

9 – 1PM

FRIDAY

03.06.2022

CLOSED

9 – 1PM

SATURDAY

04.06.2022

CLOSED

CLOSED

SUNDAY

05.06.2022

CLOSED

CLOSED

MONDAY

06.06.2022

AS NORMAL

AS NORMAL

 Phone lines are open on Thursday and Friday (2.06.2022 & 03.06.2022) between 9am – 1pm

Complaint and Comments

Complaints and Procedures info

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or please click the below link for a comments and complaints leaflet.

We hope that, if you have problem, you will use our practice complaint system as we believe that this will not only give us opportunity to address your grievance but also to improve our services. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can approach:

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Once the complaint has been dealt with and you are not satisfied, you can approach:

Parliamentary and Health Service Ombudsman

Tel: 0345 015 4033

email: phso.enquiries@ombudsman.org.uk 

Post:  Parliamentary and Health Service Ombudsman, City Gate, Moseley Street, Manchester M2 3HQ.



 
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